Frequently Asked Questions
Everything you need to know about your ETQ Amsterdam experience.
What is the standard shipping time for orders?
Orders within the Netherlands are typically delivered within 1-2 business days. For international shipping within the EU, expect 3-5 business days, while global shipping may take 5-10 business days depending on the destination.
How do I return my items?
We offer a 14-day return policy. Items must be in their original, unworn condition with all tags attached. You can initiate a return through our online portal to receive a shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, iDEAL, Klarna, and Apple Pay.
How do I find the right shoe size?
ETQ Amsterdam footwear generally fits true to size. We recommend checking our detailed Size Guide located on each product page for specific measurements and comparisons to EU, UK, and US sizing.
Are your products handmade?
Yes, our footwear is designed in Amsterdam and handcrafted by skilled artisans in Portugal using premium Italian leathers and high-quality components.
Do I have to pay import duties on international orders?
For orders within the EU, no customs duties apply. For international orders outside of the EU, please note that import duties and taxes may be charged by your local customs office upon arrival.